The exact wording of s24A
Section 24A of the Police and Criminal Evidence Act 1984 provides a limited power of arrest for people other than constables. Read the section itself — the wording matters more than any summary.
The four things you need before you touch anyone
1) The offence is indictable. 2) You have reasonable grounds. 3) One of the necessity conditions applies (e.g. preventing physical injury, loss or damage, or escape). 4) It is not reasonably practicable for a constable to make the arrest instead.
How to communicate the arrest
Tell the person: what they are being arrested for, that you are making a citizen's arrest, and that police are being called. Use plain English. Body-worn video is your ally.
Handover to police
Call 999 immediately. Preserve evidence. Do not use force beyond what is proportionate. Hand over to the officers on arrival with a written note of what happened.
When it goes wrong — and how to protect yourself
If the arrest was unlawful (wrong offence, no necessity, disproportionate force), you and your employer can be sued and prosecuted. When in doubt, contain and call — do not detain.