Conflict Management
Conflict management is mostly recognising the cycle and choosing inhibitors over triggers. LEAPS, POP, tactical positioning, working with groups, and post-incident wellbeing.
19 free lessons in this pillar.
All Conflict Management lessons
Conflict cycle — early warning signs
10 min · Day 41
Triggers and inhibitors
15 min · Day 42
De-escalation: the LEAPS model
10 min · Day 43
Tactical positioning and reaction gap
10 min · Day 44
Managing groups vs individuals
15 min · Day 45
Anger vs aggression — what's the difference?
10 min · Day 46
Behavioural cues that signal violence
10 min · Day 47
Disengagement skills (verbal)
15 min · Day 48
Personal safety — protecting your space
10 min · Day 49
When to walk away
10 min · Day 50
Post-incident emotional impact
15 min · Day 51
Cultural awareness in conflict
10 min · Day 52
Dealing with complaints and frustration
10 min · Day 53
Working alone — lone worker conflict
15 min · Day 54
Reflective practice after conflict
10 min · Day 55
Scenario: angry customer at last orders
8 min · Day 1
De-escalation: LEAPS in the wild
8 min · Day 10
Reading the group, not just the loud one
8 min · Day 19
Post-incident: looking after yourself
8 min · Day 28