An effective patrol is:

Varied in route and timing, with clear objectives and logs

A pat-down search must be:

Consensual, same-sex where possible, and documented

CCTV operators should log:

Every significant event, with time, camera, description and any action

A guard discovers a door that should be locked is open. They should:

Pause, radio control, follow procedure (often: meet a colleague before entry)

End-of-shift handover should include:

Outstanding tasks, ongoing incidents, system status and anything unusual

Loss-prevention CCTV is most effective when paired with:

A floor walker who can intervene at point of selection or exit

All pillars

Patrol & CCTV pillar

Patrol & CCTV

Patrol and CCTV are the operational rhythm of any contract. Routes that aren't predictable, searches that are lawful, and CCTV workflows that hold up as evidence.

8 free lessons in this pillar.

All Patrol & CCTV lessons

Effective patrol patterns
10 min · Day 86
Search techniques — pat-down basics
15 min · Day 87
CCTV operator workflow at a glance
10 min · Day 88
Report writing — facts, not opinions
10 min · Day 89
Exam-style revision and final review
15 min · Day 90
Patrol pattern: predictable is dangerous
8 min · Day 7
CCTV: what to watch, what to log
8 min · Day 16
End-of-shift handover that actually helps
8 min · Day 25